You can't make a second first impression. A few common sense tips for virtually any employee.
Customers are the reason we are here. It's up to us to make their meal here an "experience". Being nice & polite costs nothing...it's common sense.
A crucial employee in the restaurant, with a high turnover. Establish these skills from the start.
Common Sense Rules for the Front & Back of the House. Instill a foundation of excellence with this video.
Time is of the essence with this task. Do it right the first time. With such high position turnover, this video will instill the skills needed to succeed .
Customers do NOT want excuses. Think on your feet and know what to do. This may be the difference in whether a customer returns or not.
We MUST know the menu! Plain and simple, this knowledge show the customer "you're on your game" and conveys the professionalism we demand.
When a customer calls, you are the first point of contact. Knowledge here not only shows professionalism, but demonstrates the quality of our restaurant.
This skill is not only a way to increase business for the restaurant, but increases your tips as well.
Generally, this is the first person that a customer encounters at your restaurant either on the phone or in person. Making a first impression counts, thus a knowledgable person at this position is critical.
A broad brush look at what those in the back of the house need to know.
A broad brush look at what those in the front of the house need to know.
Probably the most important aspect of running a restaurant. Not adhering to these standards is a business looking for trouble.
Instilling basic facts to your employees is crucial.
A simple way of stressing key "talking points" as it relates to the day to day operation of the restaurant.
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