You can't make a second first impression. A few common sense tips for virtually any employee.
Customers are the reason we are here. It's up to us to make their meal here an "experience". Being nice & polite costs nothing...it's common sense.
A crucial employee in the restaurant, with a high turnover. Establish these skills from the start.
Common Sense Rules for the Front & Back of the House. Instill a foundation of excellence with this video.
Customers do NOT want excuses. Think on your feet and know what to do. This may be the difference in whether a customer returns or not.
We MUST know the menu! Plain and simple, this knowledge show the customer "you're on your game" and conveys the professionalism we demand.
When a customer calls, you are the first point of contact. Knowledge here not only shows professionalism, but demonstrates the quality of our restaurant.
This skill is not only a way to increase business for the restaurant, but increases your tips as well.
Generally, this is the first person that a customer encounters at your restaurant either on the phone or in person. Making a first impression counts, thus a knowledgable person at this position is critical.
A broad brush look at what those in the back of the house need to know.
A broad brush look at what those in the front of the house need to know.
Probably the most important aspect of running a restaurant. Not adhering to these standards is a business looking for trouble.
Instilling basic facts to your employees is crucial.
A simple way of stressing key "talking points" as it relates to the day to day operation of the restaurant.